Helping others is in our DNA

Daimad Recruitment specialise in identifying and securing top executive candidates within the CX and Customer Contact community throughout Australia, NZ and Asia Pacific Region.

Recently launched in 2025, Daimad now offer “outplacement support” services to those executive candidates who are seeking support and advice on next steps in their career journey following a planned or sudden redundancy or loss of employment. Daimad provide candidates with relevant advice, mentoring, and coaching aligned to creating a revised career blueprint for future roles.

Launching in September 2025, we are now providing an additional service to customers, namely “Human Synergistics Circumplex” workshops. Our new service will be driven by accredited facilitator Darren Sutton as follows: –

  • Introductions to the foundations of the circumplex
  • Individual leader and emerging leader coaching using Lifestyles Inventory (LSI 1 & LSI 2)
  • Team coaching and effectiveness using the Group Styles Inventory (GSI)
  • Management and Leader Impact (MI & LI)
  • Organisational effectiveness (OCI, OEI and CSS) – commencing in 2026

“Building a personal connection with our clients and candidates is crucial to our long-term success and sustainability”

– David O’Keefe

Following a successful stint working as an equity partner with Tanna Partners between 2006-2014, David has recently re-established his own recruitment consultancy business with offices in Sydney, Brisbane and Melbourne.

Having also ran his own sports management business between 2008-2018, David is fully aware how challenging life as a sole trader can be, however having re-established myself back into the effervescent CX and Customer Contact Centre community across Australia, NZ and APAC, it feels good to ‘back home’ where it all began in 1990.

The name “Daimad” is inspired by the names of his 4 children and is understandably close to his heart. Helping others find new career opportunities is a genuine passion, so he looks forward to partnering with and providing recruitment support and advice to those organisations and candidates in need.

Big shout out to those who have embraced his return to the industry and have supported and encouraged him to take this next important step – your friendship, advice and loyalty is sincerely appreciated.

“The accomplishment of a goal through the direction of human assistance”.

Available Roles

  • Country Manager
  • Offshore location
  • Overseeing two contact centres (650FTE) – scaling up!
  • Ownership of P&L, strategy and long-term growth
  • Customer Resolution Manager
  • Develop ‘best practice’ complaints framework
  • Melbourne Location
  • Help uplift continuous improvement cycle

  • Contact Centre Lead
  • Drive customer experience and operational excellence in a high-volume contact centre environment
  • Telco Sector – Voice and Chat
  • Perth Location
  • Head of BPO
  • Offshore location
  • Lead, drive and deliver operational excellence
  • Drive quality outcomes for clients and their customers

Please submit your CV for consideration via daimadrecruitment@gmail.com

For additional information, please call David O’Keefe on 0412 324 336.

To make a difference in someone’s life you don’t have to be brilliant, rich, beautiful, or perfect. You just need to care.

“

“I was referred to David by a highly experienced contact centre leader, and I will not hesitate to do the same. Throughout the recruitment process, I felt that David was a true partner, ensuring that I was supported and informed at every step. His direct and honest approach brought a level of transparency and clarity that often lacks for candidates in the market. He is a true leader in customer contact centre recruitment.”

— David Young – Head of Contact Centre, Brighter Super

Visit our friendly offices

Melbourne

Level 15

470 Collins Street

Sydney

Level 21

207 Kent Street

Brisbane

Level 6

200 Adelaide Street