About Us
David O’Keefe has 30 years of experience working in some highly demanding B2B/B2C corporate & sporting environments across Australia, NZ, and Asia. During that time, he has delivered significant operational change, efficiency and quality outcomes in organisational development that demonstrate business impact, especially in the areas of contact centre outsourcing, change management, recruitment, workforce management capability, and organisational readiness.
David previously spent 8 years in the recruitment industry with Tanna Partners closely aligning with a select list of clients across a range of sectors. Paramount to David’s success was his ability to understand his client’s business requirements to ensure the candidates being presented matched the cultural and long-term business requirements of that organisation.
During that time, he worked closely with several clients in developing new job profiles, and new recruitment & selection models and provided remuneration benchmarking and analysis. David has a proven track record partnering with clients to identify performance improvement gaps and opportunities and matching those requirements with the right level and caliber of candidate to help drive growth, change and operating efficiencies to help create a stronger competitive position for each organisation he is working with.
Daimad Recruitment specializes in identifying and securing ‘hard to find’ candidates from within the CX industry and they source these candidates from a pool of executives exceeding 500+ people, many of whom David has maintained contact with over a long period of time. On the rare occasion an internal HR/TA team cannot find the right fit, Daimad Recruitment can typically source and present candidates with incredible speed to market, given the embedded level of trust David has with the vast majority of his candidate network.
Our niche expertise fits solely in the CX and Customer Contact Centre sector, especially in the areas of contact centre operations, workforce planning, business transformation, knowledge management, business development, customer success, account management, quality assurance and project management. We invest the time and effort in getting to know your business and work closely with your SME’s and divisional leaders so that we get a detailed understanding of your requirements, in order for us to best represent your brand and attract the right level of candidate while heling you attain the right fit for your organisation.
With decades of contact centre, consulting and recruitment experience, David can provide you with some exceptional candidates where in many cases there is a long-standing association, and most importantly an embedded level of trust and respect.
David has a long and successful track record of placing candidates across various sectors including BPO, Banking and Finance, IT&T, Telecommunications, Insurance, Superannuation, Emergency Assistance, Education and more. He has the proven capacity to bring local and international best practice talent to the shortlist table, and the ability to negotiate successful outcomes for both parties (clients and candidates).
- Heads of Contact Centres
- Chief Operating Officers
- Chief People Officers
- Heads of WFM
- Business Development Managers
- Operational Business Performance
- QA/Quality Management
- Knowledge Management
- Change Transformation SME’s
Permanent or contract placements – Australia, New Zealand, and Asia
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